ROUTN

Support

Help with ROUTN

Most things can be sorted out from here. If not, the contact form reaches us directly.

Subscriptions and billing

Subscriptions are bought and managed through the App Store or Google Play, not through us. That means we cannot see your card, change your plan, or issue a refund ourselves.

  • Cancel: iOS — Settings → your name → Subscriptions. Android — Play Store → profile → Payments and subscriptions → Subscriptions. Cancelling stops future renewals; the current period runs to its end.
  • Refunds: Apple and Google handle these under their own policies. Report a problem at reportaproblem.apple.com, or use the Play Store order history on Android.
  • Restore a purchase: open ROUTN → profile → Settings → Subscription → Restore purchases, signed in with the same store account you bought it on.
  • Deleting your account does not cancel a subscription. They are separate systems. Cancel in the store as well, or billing continues.

The free version

Building a routine, following it, marking steps complete, adding products manually, and keeping progress photos all work without paying. Pro raises AI limits and adds richer comparison tools. See pricing for what sits on each side of the line.

Notifications

  • Reminders are off until you turn them on. Set morning and evening times in Settings → Notifications.
  • Nothing arrives at a time you did not choose, and a missed reminder is never followed by a nagging one.
  • If reminders stop arriving, check that notifications are still allowed for ROUTNin your device settings — an OS update can reset that.

Photos and storage

  • Two kinds of photo. A photo used only for an analysis is temporary and is deleted once the analysis is done. A progress photo is one you explicitly chose to save, and it stays until you delete it.
  • Private by default. Photos live in a private bucket with no public URL. You see them through short-lived signed links.
  • Deleting a photo removes it. From Progress, open the photo and choose delete. It is removed from storage as well as from the timeline.
  • Training. Your photos are not used to train general AI models.

Your data

  • Export: Settings → Privacy → Export my data. You get your profile, products, routines, completions and check-in history as a machine-readable file.
  • Delete: Settings → Privacy → Delete my account, or use the web deletion page if you no longer have the app.
  • Coach memory: Settings → Coach memory shows everything the Coach has remembered about you, and lets you delete any of it.

Something is broken

Tell us what you were doing, what you expected and what happened instead. On the contact form you can optionally include your browser details — it is never pre-ticked, and it helps with display problems. Please do not send photographs of your skin or scalp by email; we do not need them.

Health questions are outside what we can answer. ROUTN organises a routine and tracks it over time. It does not diagnose, treat or prevent any condition. If something about your skin, scalp or hair is painful, spreading, changing quickly or simply worrying you, please see a qualified healthcare professional.